Privacy Policy & Terms and Conditions
Effective Date: 1st January 2025
Welcome to Pure Serenity and Deni Beauty Place. This Privacy Policy and Terms & Conditions outline how we collect, use, and protect your personal information, as well as the terms governing your use of our services and website. By accessing our website (https://denibeautyplace.com.au/) or using our services, you agree to the terms set forth below.
Privacy Policy
1. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Personal Details: Name, phone number, email, date of birth, and payment details when booking an appointment.
- Booking & Treatment History: Information about your previous and upcoming appointments.
- Health Information: Relevant details provided during consultations to ensure safe and suitable treatments.
- Website Usage Data: Non-personal data such as IP addresses, browser types, and site usage through cookies and analytics tools.
2. How We Use Your Information
We use collected information to:
- Process bookings, cancellations, and payments.
- Communicate with you regarding appointments, promotions, and service updates.
- Personalise your experience and recommend treatments based on your preferences.
- Improve our website and customer experience.
- Ensure the security of our services and comply with legal requirements.
3. Data Protection & Security
We are committed to keeping your information secure. Measures include:
- Secure storage of personal and payment details.
- Limited access to your personal data to authorised personnel only.
- Encryption and security measures to protect against unauthorised access.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- Payment processors for secure transactions.
- Online booking platforms (such as Fresha) to manage your appointments.
- Legal authorities if required by law.
5. Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience. By using our site, you agree to the use of cookies for:
- Tracking website traffic and analytics.
- Saving preferences for a better user experience.
- Marketing and advertising purposes.
6. Your Rights
You have the right to:
- Access and update your personal data.
- Request the removal of your data where legally applicable.
- Opt-out of marketing communications at any time.
To make any data-related requests, please contact us at Pure.serenity.mb@icloud.com.
Terms & Conditions
1. Bookings & Payments
- All appointments require a valid credit card to secure the booking.
- Full payment may be required at the time of booking for selected treatments or promotions.
- Prices are subject to change without prior notice.
2. Cancellation & No-Show Policy
- 24 hours’ notice is required to cancel or reschedule appointments.
- Cancellations within 24 hours will incur a 50% cancellation fee.
- No-shows will be charged 100% of the service fee or forfeit a gift voucher.
- Late arrivals may result in a shortened treatment time or full service charge.
3. Gift Vouchers & Promotions
- Gift vouchers are non-refundable and cannot be exchanged for cash.
- Promotions cannot be combined with other discounts unless stated otherwise.
- Expiry dates apply to all gift vouchers and promotional offers.
4. Health & Safety
- Clients must inform their therapist of any allergies, medical conditions, or pregnancy before treatments.
- We reserve the right to refuse service if a treatment is deemed unsafe for a client’s health condition.
5. Online Store & Purchases
- All product sales are final. We do not accept returns unless the product is defective.
- Shipping and delivery fees apply for online purchases.
- We are not responsible for lost or damaged items during shipping.
6. Liability Disclaimer
- We are not responsible for adverse reactions resulting from undisclosed health conditions or failure to follow post-treatment advice.
- Clients assume full responsibility for their health and wellbeing when receiving treatments.
7. Website Use
- The content on this website is for informational purposes only and does not constitute medical or professional advice.
- We reserve the right to update these Terms & Conditions at any time.
For any questions or concerns regarding these policies, please contact us at Pure.serenity.mb@icloud.com.